Eldoren Design / Eldoren Consulting Inc. ("ECI") is committed to protecting your privacy. This Policy explains how we protect your privacy as a userof our services or as a visitor to our website located at: www.eldoren.com.
WHAT PERSONAL INFORMATION DO WE COLLECT?
Personal information refers to information that identifies you such as your name and address. At various places throughout our websites, you are asked to voluntarily provide us with personal information if you wish to purchase products/services or you wish to obtain other services such as our online newsletter, called Eldoren Design Newsletter or you wish to participate in a contest. The following is a list of the ways that ECI collects personal information from you:
Online subscription to ECI Newsletter. We ask you for your email address when you subscribe online for the ECI Newsletter so that we can send you the newsletter you have requested, as well as email promotions and announcements. When you subscribe online, we will send you an email to verify that you wish to subscribe, and to ensure that someone else did not submit your email address without your knowledge or consent.
You may unsubscribe for ECI Newsletter at any time, and your email address will be deleted from our newsletter mailing list. If you unsubscribe for ECI Newsletter, you will not receive email promotions and announcements.
Online Surveys . In order to better understand our customers' needs, occasionally we may ask visitors of our website to provide us with personal information about their preferences about web issues.
Online Contests . From time to time, we sponsor games and sweepstakes online. To participate, we ask for your name, address, and email address, so we can notify you if you win, and may ask for other information. These online contests are optional.
Helpdesk / Online Support . When you contact our Helpdesk by phone, we ask for your name and phone number. When you contact our Helpdesk over the Internet, we ask for your name, phone number and email address. We may require further information in order to provide you with support. We retain your support history in order to provide faster and more accurate assistance. This information is stored on an internal database which is only accessible by certain personnel and is password protected.
WHAT OTHER INFORMATION DO WE COLLECT FROM YOU?
ECI's website server automatically collects the following non-personally identifiable information from visitors of our site:
We do not link any of the above information with information that is personally identifiable to you. This means that although your session on our website is recorded, you remain anonymous to us. We collect this data in an aggregate format for a number of reasons. For example, the information about our visitors' browsers tells us what kind of browsers we need to support. Other information lets us know how many visitors come to our site and what sections are the most popular. In this way, we can constantly update and revise our website to be more appealing for our visitors. We do not share this aggregate data with third parties.
HOW DOES ECI USE THE INFORMATION IT COLLECTS?
ECI uses the information that it collects to monitor user activity, to administer sweepstakes and to provide you with services that you request such as our ECI Newsletter. We use the information that we collect from online surveys to improve our products and our site. We also use your personal contact information to send you promotional offers, new announcements and other news about ECI. However, if you do not wish to receive our marketing communications, let us know by contacting our Webmaster
By email: firstname.lastname@example.org
By telephone: 1-877-784-8383
Any other uses of your personal information that are not identified here will be disclosed to you at the time of collection, and we will make all reasonable efforts to obtain your express consent for such other uses.
DO WE DISCLOSE YOUR PERSONAL INFORMATION
Within our organization, your personal information is accessible by certain ECI employees only on a need-to know basis. It is stored on databases which are only accessible by our customer and support personnel, and is password-protected.
ECI does not give, rent or sell personal information about its customers to third parties.
However, in certain limited circumstances authorized by law, ECI may be required to disclose your personal information. Information provided to other third parties is used only for the purposes stipulated and is subject to strict confidentiality requirements. These parties may include:
ECI has a number of partners, whose websites you may access from our website. Although we recommend them to you based on their reputation for providing safe and secure online purchasing of our products, we make no warranty about their goods and services, the content on their websites or their protection of your personal information. This Policy does not apply to their activities and we encourage you to view their privacy policies and to contact these companies directly if you have any questions about their collection, use and disclosure of your personal information.
ECI uses best efforts to comply with the Canadian Marketing Association's Code of Ethics and Standards of Practice in its marketing to children and teenagers, and in its online contests.
ECI uses security measures to ensure that the information that you provide to us through our websites and that we retain on file are secure from loss, theft, as well as unauthorized access, disclosure, copying, use or modification. These security measures include appropriate technologies, such as firewalls and fraud controls.
CODE OF CONDUCT
ECI makes all reasonable efforts to comply with the Personal Information Protection and Electronic Documents Act , and has devised a Code of Conduct to in respect of its handling of your personal information:
Challenging compliance - You shall be able to challenge our compliance with this Personal Information Code of Conduct to the designated person accountable for our compliance, indicated below.
Due to the evolving nature of the technologies used by ECI to communicate with you, we may occasionally update this Policy. Please check this page periodically for changes.
ACCESS TO YOUR PERSONAL INFORMATION, QUESTIONS, COMPLAINTS OR COMMENTS
By email: email@example.com
By telephone: 1-877-784-8383
Dawson Creek, BC